Policies
Cancellation and refunds
These terms protect the time set aside for your Clarity Session while allowing reasonable flexibility when plans change.
Last updated: 31 August 2026
Cancelling or rescheduling
You may cancel or reschedule with at least 12 hours’ notice. Contact Rachana on WhatsApp as soon as you know that you need to change the appointment.
Late changes and missed sessions
Each client may use one courtesy reschedule with less than 12 hours’ notice. A later late cancellation or a no-show without a message counts as the completed session. Genuine emergencies may be considered at Rachana’s discretion.
Refunds
A cancellation made at least 12 hours before the confirmed session qualifies for a full refund. Once Razorpay payment collection is active, refunds will be returned through the original payment method. Your bank or payment provider may take additional time to process the credit.